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Buy a new SIM card, do not insert it inside a phone, call our toll free number 111 you will be required to answer a few questions for verification. Your number will be attached onto the new SIM
Walk into any service with a valid ID card if your number is registered, if your number is not registered then you must have your starter pack; a valid ID, or must have registered Family&Friends. Customers who have registered F&F will have to confirm the numbers on F&F and must have an ID . Customers will pay GHC 1.00 for the SIM replacement.

will i lose the mone y on my mobile money account after replacing a new SIM?

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But I have leant that they is a short code that I can do it by myself? 

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